Operations Administrator

CCMR3 is a leading firm in the debt recovery industry, dedicated to providing exceptional solutions through a philosophy of empathy, integrity, and innovation. We are currently seeking a detail-oriented Operations Administrator to join our team and support the accurate, compliant, and efficient execution of our daily operational processes.

Key responsibilities

• Maintain accurate operational databases, account records, and documentation in accordance with departmental procedures.
• Manage assigned work queues by monitoring deadlines and prioritizing time-sensitive activities to meet service-level agreements.
• Draft and send professional consumer correspondence and ensure the accurate setup of agreements and system updates.
• Coordinate with internal stakeholders and external vendors to resolve discrepancies and ensure the timely completion of operational tasks.
• Identify and escalate potential compliance concerns or workflow barriers to ensure high standards of regulatory adherence.

Requirements

• Previous experience in an administrative, operations support, or financial services environment is preferred.
• Strong organizational and time-management skills with the ability to handle multiple responsibilities under pressure.
• Excellent attention to detail and a commitment to maintaining high-quality documentation and data accuracy.
• Effective written and verbal communication skills for professional interactions with colleagues and partners.
• Ability to follow established policies and procedures while adapting to changing business priorities.

What we offer

• Comprehensive medical, dental, and vision coverage for employees and eligible family members.
• Competitive PTO and vacation policies, including one Friday off each month for Wellness Weekends.
• Company 401(k) plan with employer contributions after one year of service.
• Ongoing professional development through company-sponsored training and certification opportunities.
• Participation in quarterly award ceremonies and community volunteer programs.