Operations Account Manager

GR8 Tech builds B2B iGaming platforms for operators who play to lead. We deliver full-cycle, high-impact tech designed to scale, powering millions of active players and driving real business growth for our partners across the globe.

Key responsibilities

• Own operational success and day-to-day communication for a dedicated portfolio of iGaming clients.
• Act as the primary escalation point for operational issues, driving rapid resolution and post-incident communications.
• Coordinate internal delivery across Payments, Customer Support, Affiliates, and Development teams to satisfy client requests.
• Track client SLAs, monitor key performance metrics, and deliver routine operational performance reports.
• Spot friction in the client lifecycle and propose concrete automation or workflow improvements.

Requirements

• 2-3 years in account management or project delivery, with at least 1 year directly in iGaming.
• Advanced English and fluency in Ukrainian or Russian.
• Hands-on experience with task management tools like Jira, Confluence, and Miro.
• Fundamental understanding of web services, APIs, and technical integrations.
• Strong communication skills to navigate escalations calmly and align cross-functional teams.

What we offer

• Benefits Cafeteria with an annual budget for sports, medical, mental health, and home office needs.
• Paid maternity/paternity leave and monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, and emergency time off.
• Remote-first environment with tech support and coworking compensation.
• Learning culture with internal courses and professional growth programs.