Operational Account Manager

CryptoProcessing by Coinspaid is a leading stablecoins payment provider that bridges the gap between businesses and digital assets. We are currently seeking an experienced Operational Account Manager to join our remote-first team and help drive growth while delivering exceptional service to our B2B clients.

Key responsibilities

• Assist assigned clients with daily operational inquiries and ensure high levels of satisfaction.
• Drive client volume and revenue growth by proactively identifying opportunities and maintaining strong relationships.
• Manage, optimize, and negotiate contractual agreements and commercial terms.
• Monitor, forecast, and report on client-based performance targets.
• Maintain accurate records within CRM and internal documentation systems like Confluence and Jira.

Requirements

• Minimum of 2 years of experience in B2B account management within the Fintech or Crypto sectors.
• Strong negotiation skills with a focus on achieving mutually beneficial outcomes.
• Proficiency in English and Russian, both written and verbal.
• Experience using tools such as Salesforce, Tableau, and Intercom.
• Self-motivated, service-oriented mindset with the ability to thrive in a fast-paced environment.

What we offer

• Fully remote work environment with flexibility in how you manage your tasks.
• A monthly flexible benefit budget for health, wellness, or home office needs.
• Dedicated budget for professional development, certifications, and language learning.
• Access to comprehensive medical insurance and mental health support resources.
• Opportunities to participate in team offsites and company events.