Oak Essentials | Seasonal Customer Experience Representative

Oak Essentials is an elevated apothecary brand dedicated to the ritual of everyday living, creating products that blend indulgence with effectiveness. We are currently seeking a dedicated Seasonal Customer Experience Representative to join our team and provide exceptional support to our growing community.

Key responsibilities

• Deliver thoughtful, personalized customer support across email, live chat, and phone channels.
• Assist customers with order inquiries, shipping, returns, exchanges, and subscription management.
• Provide knowledgeable product guidance and personalized recommendations to enhance the customer experience.
• Resolve customer concerns with care, sound judgment, and a proactive, solutions-oriented approach.
• Maintain the brand voice and high service standards across every customer interaction.

Requirements

• 1–2+ years of customer experience, preferably within ecommerce, beauty, or skincare sectors.
• Proficiency with CRM, POS, and inventory management systems such as Shopify and Gladly.
• Strong written and verbal communication skills with a polished, detail-oriented style.
• Ability to manage multiple priorities effectively in a fast-paced, remote environment.
• Comfortable learning and speaking confidently about skincare products, ingredients, and routines.

What we offer

• The opportunity to work with a premium, design-focused brand in a supportive remote environment.
• Exposure to high-growth ecommerce operations and professional customer experience standards.
• A collaborative team culture that values diversity, inclusion, and individual contribution.