[MSO] ServiceNow Administrator

Software Mind is looking for a ServiceNow Administrator to join a senior team building a new platform for a Dutch cloud services provider. You will be responsible for maintaining a clean, out-of-the-box implementation, ensuring platform health, and collaborating directly with architects and developers in a fully remote environment.

Key responsibilities

• Manage daily incidents, service requests, and user access rights while adhering to agreed SLAs.
• Configure platform elements including catalogue items, forms, notifications, and assignment rules.
• Monitor system health through logs and integrations to proactively address issues before they impact users.
• Promote changes between environments using update sets and maintain documentation for standard operating procedures.
• Troubleshoot configuration and integration issues, escalating only when design changes are required.

Requirements

• Valid ServiceNow Certified System Administrator (CSA) and Certified Data Foundations certifications.
• Minimum 2 years of hands-on experience with ServiceNow administration, including ACLs, update sets, and form configuration.
• Proven ability to diagnose integration errors independently using system logs and REST payloads.
• Fluent English skills with the ability to maintain direct contact with client stakeholders.
• Strong understanding of ITIL practices and a proactive approach to managing a support queue.

What we offer

• Flexible employment terms and a fully remote work environment.
• Opportunities to work on international projects with global clients.
• Access to internal and external training programs and language classes.
• Comprehensive benefits package including private healthcare, insurance, and well-being initiatives.
• A non-corporate atmosphere that values ownership, creativity, and professional growth.