Moderator Social Media

tribe47 is a dynamic team of marketers dedicated to driving growth and success for our clients through innovative strategies and bold actions. We are currently seeking a proactive and reliable Social Media Moderator to join our team for a short-term, fully remote assignment with potential for future collaboration.

Key responsibilities

• Independently manage social media channels and perform community moderation tasks.
• Communicate naturally, warmly, and empathetically with guests across various platforms.
• Handle negative feedback and challenging situations with a calm, professional, and solution-oriented approach.
• Monitor social media channels, including comments, messages, and reviews, multiple times throughout the day.
• Collaborate with the internal team to escalate issues when necessary and ensure high-quality guest interactions.

Requirements

• Proven experience in social media moderation and community management, preferably within hospitality, tourism, or B2C sectors.
• Excellent written Polish skills, with the ability to craft natural, personalized responses without relying on templates.
• Experience in managing customer reviews on platforms such as Google Maps and Booking.com.
• Strong conflict management skills and the ability to exercise sound judgment in difficult situations.
• High attention to detail and the ability to work flexibly, including availability on weekends.

What we offer

• Flexibility to choose between a B2B contract or a contract of mandate.
• Full access to essential digital tools and our internal knowledge library.
• Opportunities to integrate with the wider team and participate in company culture.
• Access to optional benefits such as a Multisport card and private healthcare on preferential terms.