Middle L2 Technical Support Specialist for CRM Team

GR8_TECH builds high-impact B2B iGaming platforms designed to scale, powering millions of active players globally. We are looking for a Middle L2 Technical Support Specialist to join our CRM team and ensure the technical reliability of our Engagement-CRM platform for our B2B operators.

Key responsibilities

• Investigate B2B requests and non-standard incidents related to user journeys, promotional campaigns, and bonus allocation rules.
• Analyze microservice logs in Kibana/OpenSearch to locate the root cause of technical failures.
• Inspect REST API endpoints, request/response structures, and webhooks using Postman or cURL.
• Collect technical evidence and prepare clear, reproduction-ready bug reports in Jira for the Engineering team.
• Maintain and update diagnostic instructions and verification checklists for the support team.

Requirements

• 2-3+ years of experience in L2 technical support or product platform operations using Jira.
• Practical experience in B2B MarTech, CRM platforms, or the iGaming industry.
• Ability to write read-only SQL queries to check user states and event records.
• Strong understanding of REST API principles and hands-on experience with Browser DevTools.
• Intermediate English for documentation and fluency in Ukrainian or Russian for daily communication.

What we offer

• Benefits Cafeteria with an annual budget for sports, medical, mental health, or language learning.
• Remote-first environment with tech support and coworking compensation.
• Paid maternity/paternity leave and monthly childcare allowance.
• Access to internal courses and professional growth programs.
• 20+ vacation days, unlimited sick leave, and emergency time off.