Middle L2 Technical Support Specialist for CRM Team

GR8 Tech builds high-impact B2B iGaming platforms designed to scale, powering millions of active players globally. We are looking for a Middle L2 Technical Support Specialist to join our CRM team and ensure the technical reliability of our Engagement-CRM platform for B2B operators.

Key responsibilities

• Investigate B2B requests and incidents related to user journeys, promotional campaigns, and bonus allocation rules.
• Analyze microservice logs in Kibana or OpenSearch to identify root causes of technical failures.
• Inspect REST API endpoints, request structures, and webhooks using Postman or cURL to diagnose delivery issues.
• Prepare detailed, reproduction-ready bug reports in Jira for Engineering teams.
• Maintain and update diagnostic runbooks and verification checklists for support teams.

Requirements

• 2-3+ years of experience in L2 technical support or product platform operations.
• Practical ability to write read-only SQL queries to verify user states and event records.
• Strong understanding of REST API principles and experience with Browser DevTools.
• Proficiency in log analysis using identifiers like User ID or Trace-ID.
• Intermediate English skills for documentation, alongside fluency in Ukrainian or Russian.

What we offer

• Flexible benefits cafeteria with an annual budget for sports, medical care, or home office equipment.
• Comprehensive leave policy including paid maternity/paternity leave and unlimited sick leave.
• Support for professional growth through internal courses and dedicated learning programs.
• A remote-first environment with coworking compensation and technical support.