Middle L1 Technical Support Specialist

GR8 Tech builds high-impact B2B iGaming platforms designed to scale, powering millions of active players globally. We are looking for a Middle L1 Technical Support Specialist to join our team and ensure seamless platform availability for our partners.

Key responsibilities

• Independently investigate and resolve complex B2B tickets using server logs, monitoring tools, and Browser DevTools.
• Coordinate L1 incident workflows during outages, including hosting calls and maintaining technical timelines.
• Monitor real-time platform alerts and triage anomalies to prevent SLA breaches.
• Translate complex technical root causes into clear, actionable updates for clients and stakeholders.
• Manage escalation paths by routing documented edge-case issues to L2/L3 engineering teams.

Requirements

• 1+ years of experience in B2B technical support, service desk, or application support roles.
• Hands-on experience with server logs, administrative back-office tools, and Browser DevTools.
• Practical knowledge of ticketing platforms like Jira or Zendesk and incident management frameworks.
• Ability to work full-time on a 24/7 rotating shift schedule, including nights and weekends.
• B1-B2+ English proficiency alongside fluent Ukrainian or Russian for documentation.

What we offer

• Flexible benefits cafeteria for sports, medical, mental health, and home office needs.
• Paid maternity/paternity leave and monthly childcare allowance.
• 20+ vacation days, unlimited sick leave, and emergency time off.
• Remote-first environment with tech support and coworking compensation.
• Access to internal learning courses and professional growth programs.