Mid Service Designer

Future Mind is a highly awarded tech consulting company that thrives on solving complex business challenges through innovative digital solutions. We are looking for a Mid Service Designer to join our team of over 160 experts, where you will have the opportunity to shape digital products and transformation initiatives that impact millions of users.

Key responsibilities

• Collaborating directly with clients to identify and address their business, customer, and user needs.
• Conducting discovery research through stakeholder interviews, contextual inquiry, and workshops.
• Creating service blueprints, customer journey maps, and ecosystem maps to visualize services.
• Translating research findings and operational data into actionable recommendations and future-state concepts.
• Facilitating workshops to align cross-functional teams and stakeholders on project goals.

Requirements

• At least 3 years of professional experience in Service Design, UX Research, or related consulting fields.
• Proven ability to analyze complex processes and document service dependencies effectively.
• Practical experience in facilitating workshops and managing diverse stakeholder groups.
• Strong analytical skills with the ability to translate complex information into clear, actionable insights.
• Proficiency in tools such as Figma, FigJam, Miro, Jira, and Confluence.
• Excellent communication skills in both Polish and English.

What we offer

• A transparent, non-corporate work environment where your input has a direct impact on projects.
• Continuous professional development supported by experienced mentors and a structured career path.
• Financial support for external courses, conferences, and training to help you grow.
• A focus on work-life balance with flexible working hours.
• Comprehensive benefits including private health insurance and language courses.