Mid-Level CRM Salesforce System Analyst – Banking Technology

ITDS is seeking a Mid-Level CRM Salesforce System Analyst to join a project focused on revolutionizing customer relationship management within the banking sector. You will play a key role in designing and implementing advanced CRM solutions that streamline corporate banking workflows, from lead management to complex credit transactions.

Key responsibilities

• Analyze and design technical and business solutions, including business architecture, for advanced CRM processes.
• Integrate REST API technologies to enhance system interoperability and data flow.
• Collaborate with cross-functional teams to implement new features and improve existing CRM Salesforce functionalities.
• Utilize AsyncAPI protocols to facilitate asynchronous communication within the system.
• Document technical solutions and contribute to architectural improvements.

Requirements

• Minimum of 2 years of experience in system analysis or a related field.
• Strong knowledge of REST technology and practical understanding of the Salesforce platform.
• Proven experience in developing architecture concepts for CRM solutions.
• Familiarity with AsyncAPI protocols.
• Good command of Polish and a communicative level of English.

What we offer

• Opportunity to work 100% remotely on innovative banking technology projects.
• Engagement in digital transformation processes for a leading financial institution.
• Collaboration with cross-functional teams in a professional and supportive environment.
• Professional development through exposure to complex CRM architectures and modern integration protocols.