Medallia Platform Expert

Experis Manpower Group is seeking a Senior Medallia Platform Expert to join our Customer Experience team. You will play a pivotal role in managing, maintaining, and enhancing our Medallia platform to drive impactful customer insights and improve overall customer experience.

Key responsibilities

• Manage, maintain, and continuously improve the Medallia platform supporting customer feedback and survey processes.
• Develop, configure, and implement new features and enhancements within the Medallia ecosystem.
• Translate complex business and Customer Experience requirements into scalable and effective technical solutions.
• Act as a Medallia Subject Matter Expert, providing technical guidance and support to internal cross-functional teams.
• Monitor platform performance, troubleshoot technical issues, and ensure all solutions adhere to security and governance standards.

Requirements

• 5–10+ years of professional experience in IT, software development, or platform management.
• Mandatory Medallia Product Certification or higher with proven hands-on experience in platform configuration.
• Strong understanding of Medallia survey, feedback, and Customer Experience capabilities.
• Ability to translate business needs into technical solutions and work effectively with APIs and data integrations.
• Excellent analytical, problem-solving, and communication skills in English.

What we offer

• Opportunity to work as a key technical expert in a dynamic Customer Experience environment.
• Collaboration with diverse stakeholders across CRM, IT, and business units.
• Access to the latest Medallia features, capabilities, and industry best practices.
• A fully remote work environment that supports professional growth and technical excellence.