Medallia Platform Expert

Avenga is seeking a highly skilled Medallia Platform Expert to join our Customer Experience team. In this role, you will be responsible for managing and optimizing our customer feedback and survey management systems, ensuring that our platform delivers actionable insights and high-quality performance.

Key responsibilities

• Managing and improving the customer feedback and survey management system built on the Medallia platform.
• Driving the development of new features and platform enhancements to improve overall functionality.
• Collaborating with cross-functional teams to translate business requirements into technical solutions within the Medallia ecosystem.
• Ensuring the platform remains optimized for performance and delivers accurate customer insights.

Requirements

• Medallia Product Certification or higher is mandatory.
• Extensive hands-on development experience with the Medallia platform.
• 5 to 10+ years of professional experience in relevant technical roles.
• Strong proficiency in JavaScript for platform customization and development.
• Proven experience with API integrations to connect Medallia with other enterprise systems.

What we offer

• The opportunity to work in a 100% remote environment with a global team.
• Engagement in challenging projects focused on customer experience and CRM innovation.
• Access to professional development and continuous learning opportunities within a supportive company culture.