Manual QA Engineer (Frontline Feature & Support Testing)

HeadSpin is looking for a dedicated Manual QA Engineer to join our team and focus on deep functional, exploratory, and customer-centric testing. You will play a critical role in ensuring the quality of our new features and resolving production issues within a fully remote environment.

Key responsibilities

• Execute comprehensive manual testing, including exploratory, feature, and regression testing.
• Create high-quality test cases, test plans, and maintain traceability.
• Validate backend data using SQL Server Management Studio and verify file integrations.
• Reproduce and validate customer issues while providing frontline support for hot fixes and patches.
• Coordinate with automation engineers and demonstrate new features to internal stakeholders.

Requirements

• Strong professional experience in manual testing with a keen eye for detail.
• Proven ability to test and validate complex workflows across distributed systems.
• Experience with document output validation and compliance workflows.
• Strong desire to learn and integrate AI-driven automation tooling into testing processes.
• Prior experience in the Mortgage or FinTech sectors is considered a significant advantage.

What we offer

• The opportunity to work in a fully remote role within a global, innovative team.
• Exposure to cutting-edge AI tooling and complex backend systems.
• A collaborative environment where you can directly influence product quality and customer satisfaction.
• Professional growth opportunities through cross-functional cooperation with automation and product teams.