Manual QA Engineer (Frontline Feature & Support Testing

HeadSpin is seeking a detail-oriented Manual QA Engineer to join our team and ensure the highest quality of our software through rigorous functional, exploratory, and customer-focused testing. You will play a critical role in validating new features and resolving production issues within our distributed systems.

Key responsibilities

• Execute comprehensive manual testing, including exploratory, feature, and regression testing.
• Create high-quality test plans and maintain clear traceability for all test cases.
• Validate backend data using SQL Server Management Studio and verify file integrations via internal tools.
• Reproduce and validate customer-reported issues and provide frontline support for hot fixes and patches.
• Collaborate with automation engineers to develop and review tests, with a strong interest in learning AI-driven automation tools.
• Demo new features and fixes to internal stakeholders, including Compliance, Customer, and Product teams.

Requirements

• Strong professional experience in manual software testing.
• Excellent attention to detail and the ability to analyze and test complex workflows.
• Experience with document output validation and compliance workflows.
• Strong analytical skills to troubleshoot and validate data across distributed systems.
• Prior experience in the Mortgage or FinTech industry is considered a significant advantage.

What we offer

• The opportunity to work in a fully remote environment with a global team.
• Exposure to cutting-edge AI tooling and advanced testing methodologies.
• A collaborative culture that values technical growth and professional development.
• Meaningful impact on product quality and customer satisfaction.