Manager, Technical Success

Zensai is seeking a Manager of Technical Success to lead a team of Technical Success Architects while serving as a senior technical leader across the entire customer lifecycle. This player-coach role integrates solution engineering, technical consulting, and people leadership to drive customer adoption, retention, and long-term business growth.

Key responsibilities

• Lead, coach, and develop a team of Technical Success Architects by establishing best practices and operational processes.
• Partner with Sales on strategic opportunities, acting as a senior Solution Engineer for complex enterprise prospects.
• Oversee the delivery of technical onboarding, implementation, and optimization services to ensure customers realize measurable value.
• Develop and manage relationships with implementation partners to ensure high-quality service delivery and scalability.
• Balance customer outcomes with commercial objectives by providing technical guidance on renewals and expansion opportunities.

Requirements

• Proven experience leading customer-facing technical teams within a SaaS environment.
• Strong background in Solution Engineering, Sales Engineering, or Technical Consulting.
• Experience supporting enterprise sales cycles and managing post-sales technical delivery or implementation teams.
• Demonstrated ability to manage external delivery and implementation partners effectively.
• Excellent communication skills with the ability to engage both technical and executive-level stakeholders.

What we offer

• Opportunity to shape the technical success strategy within a growing organization.
• Collaborative environment working closely with Sales, Product, and Customer Success teams.
• Impactful role focused on driving customer value, retention, and operational excellence.