Manager, Operations (Alma)

Alma, a Spring Health Company, is dedicated to simplifying access to high-quality, affordable mental health care. We are seeking an Operations Manager to join our revenue cycle management team, where you will use data-driven insights to drive strategic change, eliminate workflow bottlenecks, and support our providers with a best-in-class experience in a fully remote environment.

Key responsibilities

• Identify operational bottlenecks and design process changes to optimize workflows for scalability.
• Collaborate with Product, Engineering, and Business Intelligence teams to measure the impact of tools and processes on operational KPIs.
• Analyze program metrics and report key insights to leadership to ensure data-driven decision-making.
• Lead, coach, and manage a core operations team, fostering a winning culture and unblocking team members in day-to-day escalations.
• Strategize with leadership to align staffing plans with technology roadmaps to streamline insurance processes.

Requirements

• 3-5 years of professional experience in Operations, ideally within healthcare, consulting, or revenue cycle management.
• 2-4 years of people management experience, including performance management and team development.
• Strong analytical skills with the ability to leverage data for process design and improvement.
• Experience leveraging AI tools to drive efficiency and speed to results.
• Exceptional project management skills with a focus on meticulous detail and swift execution.

What we offer

• Comprehensive health insurance plans including medical, dental, and vision coverage.
• Financial wellness benefits, 401K plan, and a lifestyle spending account for health and family care.
• Monthly stipends for work-from-home expenses and co-working space memberships.
• Flexible paid time off and inclusive family and medical leave plans.