Manager, Engagement Management

Medallion is a rapidly growing healthcare technology company dedicated to eliminating administrative bottlenecks in provider operations. We are looking for a Manager of Engagement Management to lead a high-performing team that delivers exceptional experiences to our enterprise customers, ensuring they derive maximum value from our platform.

Key responsibilities

• Lead, coach, and develop a team of Engagement Managers, fostering accountability and continuous professional growth.
• Oversee customer relationship management to ensure consistent, high-quality delivery and act as an escalation point for complex client needs.
• Drive strategic initiatives that improve customer retention, satisfaction, and long-term partnership value.
• Analyze existing workflows to identify inefficiencies and implement process improvements that enhance operational effectiveness.
• Partner cross-functionally with Product, Implementation, and Account Management teams to ensure alignment and transparency throughout the customer lifecycle.

Requirements

• 8+ years of experience in customer success, engagement management, or consulting, with a focus on complex healthcare clients.
• 3+ years of direct management experience leading customer-facing teams.
• Proven track record of managing healthcare customer relationships within a fast-paced SaaS startup environment.
• Strong project management skills with the ability to handle multiple priorities and influence executive stakeholders.
• Demonstrated ability to use data and industry expertise to drive strategic change and improve client outcomes.

What we offer

• Opportunity to shape the engagement strategy at a leading, well-funded healthcare technology company.
• A collaborative environment focused on innovation and professional development.
• Competitive compensation package including equity and comprehensive benefits.