Manager, Digital Operations & Reliability

Project Management Institute is seeking a Manager for Digital Operations & Reliability to provide technical and people leadership for our production operations. You will be responsible for the health, availability, performance, and security of business-critical digital services while driving observability-led practices and continuous improvement across our global teams.

Key responsibilities

• Lead production operations, application support, monitoring, incident management, and change management processes.
• Ensure the operational readiness and reliability of critical digital services through disciplined engineering practices.
• Drive the adoption of automation, AI-assisted workflows, and observability tools to improve service efficiency.
• Collaborate with Engineering, Product, DevOps, and Security teams to reduce service risk and accelerate recovery.
• Manage team performance, coaching, and talent development to foster a culture of operational excellence.

Requirements

• Extensive experience supporting enterprise-scale, cloud-based applications, preferably within Microsoft Azure environments.
• Proven track record in leading major incident response, root cause analysis, and operational readiness initiatives.
• Practical knowledge of monitoring and observability tools such as Datadog or Azure Monitor.
• Strong understanding of SRE and ITIL frameworks, including SLOs, SLAs, and service transition.
• Excellent communication skills with the ability to translate technical risks into clear business impacts.

What we offer

• Opportunities for professional skill development and career growth.
• Access to a diverse, global professional network.
• Flexible work arrangements to support a healthy work-life balance.
• Comprehensive benefits package tailored to your geographic location.