Maintenance Coordinator Virtual Assistant

Smartland is seeking an experienced Maintenance Coordinator Virtual Assistant to join our property management team. This role is designed for a highly organized professional who can manage high-volume maintenance requests, coordinate with vendors, and ensure our CRM systems remain accurate and up to date.

Key responsibilities

• Coordinate maintenance requests from residents and property managers efficiently.
• Dispatch technicians and vendors while scheduling repairs and tracking progress.
• Maintain accurate records and status updates within our CRM and spreadsheet systems.
• Communicate effectively with tenants, vendors, and internal team members to resolve issues.
• Prioritize urgent maintenance tasks and ensure all stakeholders are kept informed throughout the process.

Requirements

• AppFolio experience is mandatory and non-negotiable for this position.
• Proven experience as a Maintenance Coordinator or in a similar property management role.
• Strong proficiency in managing high volumes of work orders and coordinating remote vendors.
• Advanced skills in Google Sheets or Microsoft Excel for data tracking.
• Excellent written and verbal English communication skills with the ability to multitask in a fast-paced environment.

What we offer

• A full-time, long-term remote position within a growing U.S.-based real estate company.
• The opportunity to work independently and manage complex maintenance workflows.
• Professional growth and development within a dynamic and fast-paced industry environment.