Lifecycle CRM Manager

TripleTen is an award-winning online school dedicated to helping individuals transition into successful technology careers. We are currently seeking a Lifecycle & CRM Growth Manager to lead strategic initiatives that drive student retention and foster referral growth, directly impacting our business success.

Key responsibilities

• Design and implement onboarding communication flows to reduce churn and establish consistent learning habits.
• Develop intelligent, trigger-based sequences to maintain student motivation and provide timely interventions throughout the course.
• Manage CRM channels including email, WhatsApp, and SMS to deliver personalized, behavior-based messaging.
• Build and scale a robust referral system that turns graduates into a primary acquisition channel.
• Analyze data to optimize referral mechanics, offers, and conversion funnels for sustainable growth.

Requirements

• Proven professional experience in CRM, lifecycle, or email marketing.
• Strategic mindset with the ability to develop systems rather than just executing tasks.
• Exceptional writing skills and the ability to adapt tone for diverse audience segments.
• Strong operational discipline and high attention to detail.
• Fluency in English is required; proficiency in Spanish is considered a significant advantage.

What we offer

• The opportunity to make a direct, measurable impact on core business metrics and revenue.
• High level of autonomy to explore, test, and refine marketing processes.
• Collaboration with an experienced, global team in a fully remote environment.