Level 3 MSP Engineer

DistantJob is seeking a highly skilled Level 3 Support Engineer to join a leading Managed Services Provider. This role is perfect for a technical expert who thrives in a community-centered environment and is dedicated to delivering empathetic, responsive, and high-quality service to a diverse range of clients.

Key responsibilities

• Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions.
• Lead technical projects including SharePoint migrations, Intune deployments, and security implementations.
• Resolve escalated technical issues using systematic troubleshooting approaches.
• Create comprehensive documentation and communicate effectively with clients at all technical levels.
• Participate in project planning, scope management, and timeline development.

Requirements

• Proven experience in a Managed Service Provider setting supporting multiple clients simultaneously.
• Deep expertise in Microsoft 365, including SharePoint Online, Intune/Autopilot, and PowerShell scripting.
• Strong knowledge of email systems, DNS management, and M365 tenant hardening.
• Exceptional English communication skills and experience with professional client interaction.
• Availability during Pacific Time business hours (8:00 AM - 5:00 PM PT).

What we offer

• Collaboration within a tight-knit team of experienced technical professionals.
• Exposure to a wide variety of diverse technologies and industry sectors.
• Long-term growth potential with clear performance-based advancement opportunities.
• The chance to make meaningful, lasting improvements to client environments.