Lead ServiceNow Analyst

ALTEN Polska is seeking an experienced Lead ServiceNow Business Analyst to join our growing practice and play a pivotal role in driving enterprise-wide transformation initiatives. This is a fully remote position where you will act as a trusted advisor, bridging the gap between business needs and technical platform capabilities.

Key responsibilities

• Lead business analysis activities across multiple ServiceNow domains including ITSM, CSM, and IRM/GRC.
• Facilitate workshops and collaborate with stakeholders to document and prioritize complex business requirements.
• Define and promote business analysis standards, methodologies, and governance practices.
• Ensure platform alignment with long-term sustainability objectives and support user adoption and knowledge transfer.
• Mentor junior business analysts and contribute to the overall capability development of the team.

Requirements

• Minimum of 7 years of business analysis experience, with at least 3 years specifically focused on ServiceNow.
• Strong hands-on expertise in ServiceNow ITSM and CSM modules.
• Proven experience in large-scale enterprise transformation programs and working with distributed teams.
• Advanced English proficiency (C1 level or higher).
• ServiceNow CSA certification is required or highly preferred, with additional CIS or CBAP certifications being a strong advantage.

What we offer

• Stable, long-term cooperation with a European leader in IT consulting.
• Access to professional certifications and a dedicated Knowledge Sharing Program.
• Comprehensive benefits package including private medical and dental care, sports card, and group life insurance.
• Clear career path development with support from a dedicated Competences Manager.