Lead Learning Experience Designer

The Wikimedia Foundation is seeking a Lead Learning Experience Designer to create innovative, accessible learning experiences that strengthen the capacity of volunteers and communities across the global Wikimedia movement. You will act as a learning product designer, identifying the right approaches to help contributors develop the skills and knowledge needed to participate effectively in our projects.

Key responsibilities

• Design and develop innovative digital learning experiences, capacity-strengthening resources, and performance support solutions.
• Partner with product teams, community groups, and subject matter experts to identify learning needs and contributor challenges.
• Determine the optimal learning approach, such as self-paced courses, interactive experiences, or AI-enabled support.
• Rapidly prototype, test, and iterate on learning solutions using modern authoring and multimedia tools.
• Evaluate learning effectiveness using feedback and data to continuously improve content based on community insights.

Requirements

• Proven experience designing and developing digital learning experiences for diverse, global audiences.
• Demonstrated ability to use learning management systems (LMS) to organize and publish content.
• Strong skills in diagnosing capability gaps and designing effective interventions.
• Excellent written communication skills with the ability to simplify complex concepts.
• Commitment to accessibility, inclusive design, and culturally responsive learning practices.

What we offer

• The opportunity to contribute to the mission of making knowledge freely available to everyone.
• A remote-first work environment with a global, collaborative team.
• The chance to work on impactful projects that support volunteer communities worldwide.