L3 Support Engineer (Azure, M365, AVD & Automation)

Darize is seeking two L3 Support Engineers to join a logistics industry project, focusing on the maintenance and optimization of a comprehensive Microsoft cloud environment. This role balances complex incident management with proactive automation tasks to ensure high-level system performance and reliability.

Key responsibilities

• Take end-to-end ownership of complex incidents, ensuring proper prioritization, documentation, and SLA compliance.
• Troubleshoot advanced issues across Azure infrastructure, Microsoft 365, Entra ID, and Azure Virtual Desktop.
• Monitor and analyze system alerts using Azure Monitor, Microsoft Defender, and KQL queries.
• Automate operational activities using PowerShell, Logic Apps, Azure Functions, and Microsoft Graph API.
• Maintain technical documentation, operational runbooks, and support infrastructure-as-code processes.

Requirements

• Strong experience in L3 support, cloud operations, or infrastructure support.
• Advanced knowledge of Microsoft Azure and Microsoft 365 administration.
• Hands-on experience with Entra ID, Azure Virtual Desktop, Windows 10/11, and networking components like DNS and VPN.
• Strong PowerShell scripting and automation skills.
• Experience with incident management tools such as ServiceNow or Jira.
• Advanced proficiency in English (min. B2).

What we offer

• Dedicated Agent support for project continuity and professional development.
• Access to an internal learning platform with webinars, industry reports, and educational resources.
• Comprehensive benefits package including private healthcare, life insurance, and sports cards.
• Participation in a community of experienced IT experts and regular networking events.
• Personalized professional development support through a dedicated Consultant Development Program.