L2/L3 Linux Technical Support Engineer – Web Hosting

TechBiz Global is seeking a skilled L2/L3 Linux Technical Support Engineer to join a client team focused on high-performance web hosting environments. This role is ideal for a professional with deep expertise in Linux systems administration and a passion for solving complex technical challenges in a fully remote setting.

Key responsibilities

• Administer and maintain GNU/Linux operating systems and virtualized or containerized environments including OpenVZ, KVM, and Docker.
• Manage and troubleshoot industry-standard control panels such as cPanel/WHM and Plesk within shared hosting infrastructures.
• Provide expert support for web applications and CMS platforms, including troubleshooting PHP, Node.js, and Python stacks.
• Configure and maintain network security protocols, firewalls, and WAF solutions like ModSecurity and Imunify360.
• Execute performance tuning for web servers including Apache, Nginx, and LiteSpeed, alongside database engines like MySQL and MariaDB.

Requirements

• Several years of hands-on experience in the web hosting industry, covering both technical support and system administration.
• Advanced proficiency in Linux system administration with additional familiarity with Windows Server environments.
• Deep understanding of the cPanel/WHM ecosystem, CloudLinux, and complex web server configurations.
• Strong grasp of networking fundamentals, including TCP/IP, DNS, and various network protocols.
• Excellent communication skills with the ability to manage escalated support tickets and collaborate effectively within a technical team.

What we offer

• Opportunity to work in an innovative and growing technical environment.
• Exposure to large-scale infrastructure projects and diverse hosting technologies.
• Fully remote work environment allowing for professional growth and flexibility.