Junior VIP Manager

Duelbits is a crypto-native entertainment platform spanning casino, sportsbook, and Predict where real-world outcomes become tradable markets. We are looking for a Junior VIP Account Manager to join our team and support the execution of our VIP portfolio strategies in a fast-paced, player-focused environment.

Key responsibilities

• Support the management of assigned VIP players in line with defined segmentation, tiers, and engagement frameworks.
• Monitor player activity and engagement signals, escalating risks or opportunities to the Senior VIP Manager.
• Deliver proactive, timely communication with VIP players to support engagement and retention.
• Assist with onboarding new VIP players and ensuring a smooth early-stage experience.
• Surface insights on player behaviour, preferences, and engagement patterns to contribute to optimization.

Requirements

• 1–3 years of experience in customer-facing roles such as support, CRM, or account management.
• Proven experience in customer support within the gaming or iGaming industry.
• Strong interest in VIP management, player engagement, and retention strategies.
• Ability to interpret player behaviour and identify engagement opportunities effectively.
• Clear communication skills and strong attention to detail in a fast-paced environment.

What we offer

• Competitive compensation with performance-linked upside.
• Fully remote, international collaboration model.
• Hands-on exposure to high-value portfolio management.
• Ongoing guidance and development under senior VIP leadership.
• Clear progression path toward Senior VIP Manager responsibilities.