Junior Support Specialist

Profitroom is looking for a motivated Junior Support Specialist to join our dynamic team. If you are passionate about solving technical challenges and providing exceptional service to our international clients, this fully remote role offers the perfect environment to grow your career.

Key responsibilities

• Manage customer inquiries via email and live chat, ensuring high-quality service for our English and Czech-speaking clients.
• Analyze and resolve technical issues related to the configuration of Profitroom products.
• Act as a professional representative of the company during all interactions with partners and customers.
• Collaborate closely with internal departments to ensure efficient resolution of complex queries.

Requirements

• Excellent command of English and Czech, both written and spoken.
• Strong customer focus with a genuine passion for helping others and exceeding expectations.
• Ability to work effectively under time pressure while maintaining patience and a positive attitude.
• Strong computer proficiency and the ability to explain complex technical functionalities in simple terms.
• A collaborative mindset and a readiness to learn and adapt to new challenges.

What we offer

• Fully remote work environment allowing you to work from anywhere.
• Access to English classes and a dedicated fund for professional development.
• Comprehensive medical and life insurance packages, plus access to sports facilities.
• Generous paid time off and various company perks, including team retreats and events.
• A flat organizational structure that promotes open communication and minimal bureaucracy.