Junior IT Service Desk Analyst (1st line) with Dutch

TATA CONSULTANCY SERVICES is looking for a dedicated Junior IT Service Desk Analyst to join our global team. In this role, you will provide essential first-line technical support to our customers, ensuring high-quality service and effective resolution of IT-related incidents.

Key responsibilities

• Provide first-level support for IT requests and incidents, including software and hardware issues via phone, email, chat, and web interfaces.
• Identify and resolve technical problems by providing clear, step-by-step instructions to end-users.
• Collaborate with 2nd and 3rd level technical teams to ensure incidents and service requests are handled within agreed SLAs.
• Document all incoming requests accurately in the IT Service Management tool and manage the ticket lifecycle from start to finish.
• Log all contacts in the helpdesk database in English while simultaneously communicating with customers in Dutch.

Requirements

• Strong written and verbal communication skills in both Dutch and English.
• Previous experience in an IT service desk or customer support role, or a strong willingness to learn.
• Solid knowledge of Windows OS, Microsoft Office tools, and various internet browsers.
• Customer-centric mindset with strong analytical and problem-solving abilities.
• Ability to work effectively as part of a multicultural team.

What we offer

• Fully remote work environment within a global, purpose-led organization.
• Indefinite employment contract following the successful completion of a probation period.
• Access to a comprehensive benefits platform, including private medical care, life insurance, and sports cards.
• Opportunities to utilize foreign languages and engage with the latest technologies daily.
• Work in a diverse, multicultural environment with annual salary reviews.