Junior Customer Service Specialist with German (e-mail & chat) m/f/d

Limango is a European platform focused on curated value shopping for families, operating as part of the OTTO Group. We are looking for a dedicated Junior Customer Service Specialist to join our team and provide professional support to our German-speaking customers.

Key responsibilities

• Responding to customer inquiries via email in a timely and professional manner.
• Handling and resolving customer cases from start to finish.
• Investigating and processing complaints while coordinating with internal teams.
• Supporting customers with order, return, and product-related inquiries.
• Documenting cases accurately in the system and contributing to process improvements.

Requirements

• Very good German skills, both spoken and written (minimum B2 level).
• Strong motivation and passion for working with customers.
• Goal-oriented and customer-focused approach with high commitment.
• Ability to work independently and resolve cases end-to-end.
• Openness to working fixed hours including weekends.

What we offer

• Fully remote work model from anywhere in Poland.
• Flexible start times to help you plan your working day.
• Access to a wellbeing platform, private medical care, and a Multisport card.
• Opportunities for professional growth through language learning and various training courses.
• A supportive team environment that values collaboration and real impact.