Junior Customer Service Representative with English

Elavon, a subsidiary of U.S. Bank, is seeking a motivated Junior Customer Service Representative to join our international team. In this role, you will serve as the primary point of contact for our global clients, helping them navigate financial services and payment solutions while building a solid foundation for your career in a supportive, professional environment.

Key responsibilities

• Provide high-quality support for banking and card-related inquiries via phone and digital channels.
• Handle incoming requests in both Polish and English, ensuring efficient resolution of customer issues.
• Assist clients with account management, billing, payments, and card services.
• Maintain accurate documentation in internal systems and escalate complex cases to specialized teams.
• Build and maintain positive, professional relationships with our diverse customer base.

Requirements

• Very good command of Polish (C1) and English (B2) in both written and spoken forms.
• Secondary education diploma; we welcome both students and recent graduates.
• A customer-oriented mindset with a strong willingness to learn and develop new skills.
• Strong communication and interpersonal abilities.
• Basic computer proficiency and the ability to work effectively with procedures and deadlines.

What we offer

• Stable employment within a recognizable and reputable international organization.
• Comprehensive onboarding process and fully paid professional training.
• Clear career paths with genuine internal development and growth opportunities.
• A friendly, inclusive, and supportive team environment.