Junior Customer Service Representative with English

U.S. Bank is a leading financial institution dedicated to helping customers and businesses make smarter financial decisions. As a Junior Customer Service Representative, you will join our team to provide exceptional support in an international environment, serving as the first point of contact for our clients.

Key responsibilities

• Provide high-quality customer support for banking and card-related inquiries.
• Handle incoming calls and written requests from customers in Polish and English.
• Resolve customer issues during the first contact whenever possible.
• Support customers with account-related questions, payments, billing, and card services.
• Maintain accurate documentation in internal systems and build positive professional relationships.

Requirements

• Very good command of Polish (C1) and English (B2) both written and spoken.
• Secondary education (high school diploma); students and graduates are welcome.
• Customer-oriented mindset with a strong willingness to learn.
• Good communication and interpersonal skills.
• Basic computer skills and the ability to work with procedures and deadlines.

What we offer

• Stable employment in a recognizable international company.
• Full onboarding and comprehensive paid training.
• Clear career paths and internal development opportunities.
• A friendly and supportive team environment.