Junior Customer Service Representative with English and Polish

Elavon, a subsidiary of U.S. Bank, is seeking a Junior Customer Service Representative to join our team in a fully remote capacity. This role serves as the primary point of contact for our customers, providing essential support in both Polish and English to help them achieve their financial goals within an international environment.

Key responsibilities

• Provide high-quality customer support for banking and card-related inquiries via phone and digital channels.
• Handle incoming requests in Polish and English, aiming to resolve customer issues during the first contact.
• Assist customers with account-related questions, payments, billing, and various card services.
• Maintain accurate documentation in internal systems and escalate complex cases to specialized teams when necessary.
• Build and maintain positive, professional relationships with our diverse customer base.

Requirements

• Very good command of Polish (C1) and English (B2) in both written and spoken forms.
• Secondary education diploma; we welcome both students and recent graduates.
• Customer-oriented mindset with a strong willingness to learn and develop new skills.
• Strong communication and interpersonal skills with the ability to work effectively with procedures.
• Basic computer literacy, including proficiency in MS Office and the ability to navigate internal systems.

What we offer

• Stable employment within a recognizable and reputable international financial organization.
• Comprehensive onboarding process and fully paid professional training.
• Clear career paths with genuine internal development and growth opportunities.
• A friendly, supportive, and inclusive team environment where your contributions are valued.