Junior Customer Representative with Polish and English

Elavon, a subsidiary of U.S. Bank, is seeking a Junior Customer Representative to join our international team. In this fully remote role, you will serve as the primary point of contact for our global clients, providing essential support in both Polish and English.

Key responsibilities

• Provide high-quality customer support for banking and card-related inquiries via phone and digital channels.
• Resolve customer issues regarding accounts, payments, billing, and card services during the first contact.
• Maintain accurate documentation of all interactions within our internal systems.
• Escalate complex cases to specialized teams to ensure timely resolution.
• Build and maintain positive, professional relationships with our diverse customer base.

Requirements

• Very good command of Polish (C1) and English (B2) in both written and spoken forms.
• Secondary education diploma; we welcome both students and recent graduates.
• A customer-oriented mindset with a strong willingness to learn and develop new skills.
• Strong communication and interpersonal abilities.
• Basic computer proficiency and the ability to work effectively with established procedures.

What we offer

• Stable employment within a recognizable and growing international organization.
• Comprehensive onboarding and paid training to set you up for success.
• Clear career paths with genuine internal development and progression opportunities.
• A friendly, supportive, and inclusive team environment.