Junior Customer Representative with German

U.S. Bank is seeking a motivated Junior Customer Representative to join our team and support our German-speaking clients. This fully remote role is an excellent opportunity for individuals looking to start their career in the financial services sector, as we provide comprehensive training and ongoing support to ensure your success from day one.

Key responsibilities

• Provide professional support to customers in German via phone and written communication channels.
• Address and resolve customer inquiries regarding accounts, cards, payments, and transactions.
• Maintain accurate documentation of all customer interactions within our internal systems.
• Collaborate effectively with internal teams to ensure the timely resolution of client cases.
• Deliver a high-quality, friendly, and efficient customer experience.

Requirements

• Fluency in German (C1/C2 level) in both written and spoken forms.
• Communicative English (B1/B2 level) for internal collaboration.
• Secondary education background; students and recent graduates are encouraged to apply.
• Strong interpersonal skills and a genuine focus on customer satisfaction.
• Ability to follow established procedures and work comfortably with digital systems.
• Willingness to learn and develop knowledge of banking products and services.

What we offer

• A stable position within a reputable international organization.
• Paid onboarding and comprehensive training programs to build your expertise.
• Clear development paths and opportunities for internal career mobility.
• A supportive, inclusive culture focused on professional growth and integrity.