Jira Administrator & Application Support Specialist

We are seeking a to join our international team supporting one of the world’s largest Jira environments.

This role offers the opportunity to work remotely or in a hybrid model from Poland, collaborating directly with Atlassian Premier Support and engaging in cloud migration, app modernization and SRE practices within a dynamic agile ecosystem.

Responsibilities

• Support end-user requests and process them in line with operational guidelines
• Maintain and extend automation rules using Jira Automation
• Develop and manage workflows with Jira Misc Workflow Extensions (JMWE)
• Manage Xray Test Management configurations and permissions
• Configure and support Structure for Jira boards and reports
• Troubleshoot and resolve configuration or integration issues for end-users
• Develop Python scripts or REST integrations for custom reporting or automation
• Participate in incident resolution and root cause analysis
• Support cloud migration initiatives including app gap analysis and re-platforming

Requirements

• 2+ years of experience in Jira Administration (Data Center and Cloud)
• Knowledge of Jira Automation, including rules, triggers and actions
• Expertise in JMWE, Structure and Xray plugins
• Competency in workflow design, permission schemes and field configurations
• Understanding of Scrum, Kanban and Agile methodology
• Skills in using AI tools and agents such as ChatGPT or Copilot for automation and productivity in Jira
• Proficiency in Python scripting or REST API integrations
• Familiarity with Jira Software Cloud migration
• Background in integrating ServiceNow, Confluence, Bitbucket or GitHub
• Knowledge of Kubernetes or GCP for Data Center environments
• Strong communication and documentation skills
• Capability to work proactively and solve problems in a fast-paced agile environment
• Qualifications in English at B2 level or higher for daily collaboration and documentation

We offer/Benefits

• We gather like-minded people:
• Engineering community of industry professionals
• Friendly team and enjoyable working environment
• Flexible schedule and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities
• We provide growth opportunities:
• Outstanding career roadmap
• Leadership development, career advising, soft skills, and well-being programs
• Certification (GCP, Azure, AWS)
• Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru
• English classes
• We cover it all:
• Stable income (Employment Contract or B2B)
• Participation in the Employee Stock Purchase Plan
• Benefits package (health insurance, multisport, shopping vouchers)
• Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
• Referral bonuses
• Corporate, social and well-being events

Please, note:

The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview.

We will reach out to selected candidates exclusively.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.