IT Technician I (International)

Intelligent Technical Solutions is seeking a dedicated IT Technician I to join our growing team. In this fully remote role, you will provide essential technical support to our clients, ensuring high-quality service through effective troubleshooting and problem-solving.

Key responsibilities

• Resolve workstation operating system, printer, and standard business application issues.
• Troubleshoot line-of-business applications and basic network connectivity problems.
• Answer incoming Quick Fix calls from clients to provide immediate assistance.
• Participate in an on-call rotation for after-hours and weekend support.

Requirements

• Proven experience in Helpdesk support or a similar technical role.
• Proficiency in troubleshooting Windows and Mac OS environments.
• Strong knowledge of Office 365, Active Directory, endpoint cybersecurity, and mobile device management.
• Excellent command of the English language, both spoken and written.
• Ability to work full-time, Monday to Friday, 8:00 AM to 5:00 PM PST.
• Reliable home office setup including a stable internet connection, noise-canceling headset, and HD webcam.

What we offer

• Comprehensive health plans and HMO coverage for employees and dependents.
• Paid time off starting at 15 days per year and paid US holidays.
• Company-paid training and support for professional certifications.
• Flexible benefit reimbursement for dental, vision, and mental health needs.
• Life insurance and additional wellness programs.