IT Support with German (m/f)

Grafton Recruitment is currently seeking an IT Support specialist with German language skills to join an international company operating in the IT, technology, and business consulting sector. This role focuses on providing high-quality technical assistance to users while ensuring excellent communication and problem-solving standards.

Key responsibilities

• Deliver technical assistance to customers via phone and email regarding password recovery, internet connectivity, and email configuration.
• Access client devices remotely to diagnose and resolve software-related difficulties.
• Record daily incidents and actions taken within the internal ticketing system.
• Identify and troubleshoot hardware, software, and network issues effectively.
• Escalate complex technical cases to higher support tiers when necessary.

Requirements

• Advanced German skills (C1/C2) and a good command of English (B2/C1).
• Strong verbal and written communication skills with the ability to explain technical matters in a user-friendly manner.
• Team-oriented mindset and flexibility to work within a scheduled timeframe between 6:00 and 19:00.
• Willingness to learn and expand both technical and communication abilities.
• Previous experience in customer service is considered a significant advantage.

What we offer

• Private medical care and access to a Multisport Card (MyBenefits).
• Opportunities for professional career development through various trainings and courses.
• Additional paid leave days.
• Access to an Employee Assistance Program (EAP).