IT Support Specialist

micro1 is seeking experienced IT Support Specialists to contribute their technical expertise to an innovative customer project. In this role, you will apply your professional knowledge to help train next-generation AI systems, shaping how models learn and perform through high-quality, real-world input.

Key responsibilities

• Diagnose and resolve complex hardware and software issues across Windows, Mac, and Linux environments.
• Document incident details, troubleshooting steps, and resolutions with precision using ticket management systems.
• Utilize networking knowledge, including TCP/IP, DNS, and VPN, to resolve connectivity and configuration incidents.
• Provide clear, empathetic communication and step-by-step technical guidance to non-technical users.
• Contribute detailed, scenario-based examples and process documentation that reflect industry best practices.

Requirements

• Minimum of 3 years of experience providing Tier 2/3 IT support in diverse operating system and network environments.
• Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.
• Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms.
• Strong written and verbal communication skills, with a focus on supporting end users.
• Demonstrated ability to contribute to technical process documentation and knowledge bases.

What we offer

• Opportunity to work on cutting-edge AI training projects.
• Fully remote engagement model allowing for asynchronous collaboration.
• Professional development through exposure to complex, real-world technical scenarios.