IT Support Engineer (all genders) (Any location in Poland)

Tenthpin is seeking a proactive and customer-focused IT Support Engineer to provide high-quality 1st and 2nd line support for our global, remote-first team. You will play a vital role in resolving technical issues, improving the user experience, and contributing to the continuous enhancement of our IT infrastructure and services.

Key responsibilities

• Act as the primary point of contact for IT support requests via Jira Service Management, ensuring incidents are triaged and prioritized according to SLAs.
• Provide remote support for Microsoft 365 applications, Windows 11, and hardware troubleshooting for laptops and peripherals.
• Manage Microsoft Intune tasks, including device enrollment, compliance policies, and Windows Autopilot configurations.
• Handle Microsoft 365 administrative duties such as user setups, permissions, and license assignments.
• Collaborate with the IT team to identify recurring issues, propose permanent fixes, and support enterprise SaaS applications.

Requirements

• Minimum of 5 years of experience in a similar IT support role.
• Proven experience managing Microsoft 365 and Windows desktop environments in a remote-first organization.
• Strong analytical and problem-solving skills with the ability to communicate technical solutions clearly.
• Excellent written and verbal English language skills.
• Experience with automation tools and scripting languages, such as PowerShell.

What we offer

• The opportunity to work in a truly global, collaborative, and entrepreneurial environment.
• A role within a growing organization where you can make a genuine impact and shape IT services.
• A supportive team culture that encourages professional growth and development.