IT Service Desk Technician

GR8 Global is a firm formed by top accounting firms in the United States with the mission of redefining the workplace and connecting global talent with excellent professional opportunities. We are currently seeking a skilled IT Service Desk Technician to support our Internal Technologies Department by providing expert assistance, training, and technical resolutions to our team members.

Key responsibilities

• Evaluate and prioritize incoming requests for assistance regarding hardware, software, networking, and other computer-related technologies.
• Configure and maintain network operations, including the assembly of network hardware and software components.
• Perform network troubleshooting to isolate and diagnose common connectivity issues effectively.
• Manage user accounts within Active Directory, Terminal Server, and CCH Document systems.
• Monitor the service desk ticket database and ensure timely responses to all submitted customer service requests.

Requirements

• Bachelor's degree or at least 5 years of relevant experience in IT support or a related field.
• Extensive experience with Microsoft Office 365, Windows 10 and 11, and Active Directory.
• Proficiency in CCH applications, including CCH Axcess or CCH ProSystem fx.
• Strong knowledge of network fundamentals, TCP/IP, DNS, DHCP, and remote support tools.
• Excellent communication, problem-solving, and time management skills with a collaborative mindset.

What we offer

• Opportunity to work in a professional, inclusive, and globally distributed team environment.
• Access to a supportive workplace culture that prioritizes talent development and growth.
• The ability to utilize your technical expertise to impact the daily operations of a dynamic organization.
• A fully remote work environment that values your core competencies and professional experience.