IT Service Desk Analyst / Helpdesk Support with Foreign Languages

IT Service Desk Analyst / Helpdesk Support with PL+ENG

100% REMOTE WORK

B2B via Experis

B2B rate: 55-75 PLN netto+VAT/h

We are currently seeking a motivated IT Service Desk Analyst to provide first-line technical support within an international environment. In this role, you will act as the primary point of contact for users, delivering efficient and high-quality assistance for IT-related issues across multiple regions. You will support a wide range of systems, including hardware, software, networks, and telecommunications, ensuring minimal disruption to business operations.

Key Responsibilities:

• Provide technical support via phone, email, and ticketing systems

• Diagnose, troubleshoot, and resolve incidents related to IT infrastructure and end-user environments

• Accurately log and manage service requests in line with SLAs and internal processes

• Escalate complex or unresolved issues to appropriate technical teams

• Deliver remote support, including VPN access and mobile device configuration

• Monitor recurring incidents and proactively identify trends or improvement areas

• Maintain documentation, procedures, and knowledge base content

• Communicate system alerts, outages, and updates to end users

Requirements:

• Basic knowledge of Microsoft Windows Operating Systems and Microsoft Office Suite

• Strong analytical and problem-solving skills

• Excellent communication and customer service skills

• Ability to work independently and as part of a team in a shift-based environment

• Very good command of English and Polish and one additional languages such as French, German, Italian, Spanish and other.

• Proactive attitude with a willingness to learn and develop

What We Offer

• Opportunity to work in a dynamic, international environment

• Exposure to global IT operations and users

• Development within structured IT support processes and standards

• Collaborative team culture with knowledge-sharing

• Medicover

• Multisport

• E-learning platform

• Group insurance