IT Operations Engineering (Remote)

Finom is a European tech startup on a mission to revolutionize the financial landscape for entrepreneurs. We are building an all-in-one B2B platform that integrates banking, accounting, and invoicing, and we are looking for an IT Operations Engineer to join our fully remote team and help shape the internal IT experience for our growing workforce.

Key responsibilities

• Deliver excellent internal support by triaging and resolving requests via Jira Service Management and Slack.
• Troubleshoot and resolve hardware, OS, software, and network issues for Windows and macOS devices remotely.
• Manage employee lifecycle tasks including onboarding and offboarding within JumpCloud, Google Workspace, and Torii.
• Administer everyday platforms such as Jira, Confluence, Slack, and Notion while maintaining accurate documentation.
• Identify recurring technical issues and propose automations or knowledge base articles to improve team efficiency.

Requirements

• At least 2 years of experience in IT support, service desk, or a similar user-facing technical role.
• Strong hands-on troubleshooting skills for both Windows and macOS environments.
• Proven track record in customer service with the ability to communicate technical issues clearly to non-technical colleagues.
• Experience with ITSM tools, MDM solutions, and identity providers for managing user access and security.
• Fluent English skills, both written and spoken, and a proactive approach to documentation.

What we offer

• The opportunity to shape the IT operations of a fast-growing fintech company with clear paths for professional development.
• Participation in our Stock Options Program, allowing you to align your personal growth with the company's success.
• Access to our Work & Swim program, offering the chance to spend time in a corporate apartment in Cyprus.
• A supportive, modern, and inclusive work culture that values diversity and employee well-being.