IT Operations Engineer

Jobgether is seeking a skilled IT Operations Engineer to support a distributed workforce across Europe and the UK. This role focuses on ensuring that employees have reliable, secure, and well-managed technology throughout their entire lifecycle, combining hands-on support with endpoint administration and process improvement.

Key responsibilities

• Manage first-tier IT support via Slack, Jira, and other channels, ensuring efficient triage and resolution of employee requests.
• Administer macOS and iOS devices, including setup, troubleshooting, and MDM enrollment.
• Oversee identity and access management using platforms like Okta, handling provisioning, SSO, and SAML configurations.
• Execute onboarding and offboarding processes and maintain accurate hardware asset tracking.
• Develop and maintain internal IT documentation, self-service guides, and operational checklists to streamline workflows.

Requirements

• Proven experience in IT operations, service desk support, or endpoint administration.
• Strong technical proficiency with macOS, iOS, and Microsoft environments.
• Hands-on experience with MDM solutions like Jamf and identity management platforms such as Okta.
• Familiarity with tools like Google Workspace, Slack, and Jira Service Management.
• Security-conscious mindset regarding device compliance, access reviews, and credential handling.
• Excellent communication skills and a service-oriented approach to problem-solving.

What we offer

• Full-time employment in a fully remote environment.
• Opportunity to scale IT processes within a rapidly growing international organization.
• Direct impact on the employee technology experience through process improvement.
• Collaborative work environment with IT, Security, and People teams.