IT Operations & Cybersecurity Specialist

IT Operations & Cybersecurity Specialist

• Location: Poland (Remote/Home-based by default; shared office space in Gdańsk available)

• Employment Type: Full-time (Individual Contributor)

• Travel: Occasional, estimated less than 15% (e.g., for audits, leadership alignment)

• Language: English

Overall Responsibility

The IT Operations & Cybersecurity Specialist keeps ScanReach’s IT infrastructure secure, reliable, and well governed — and acts as the link between what happens in the field and what the technical team prioritizes. You will own day-to-day IT operations and the reporting that connects Customer Success to DevOps, with real scope to grow into cybersecurity/ISO 27001 project leadership and applied AI as you develop in the role.

The role combines:

• IT Operations & Service Visibility: Infrastructure oversight, Azure administration, and ownership of the service ticket metrics, SLA reporting, and in-field uptime data that connect Customer Success with the technical/DevOps team. This is core to the role from day one.

• Cybersecurity & ISO 27001 (Growth Track): A defined project you can make your own: leading ScanReach toward ISO 27001 certification, then maintaining compliance on an ongoing basis.

• Applied AI (Growth Track): Championing AI-assisted workflows in IT operations and helping other teams across ScanReach adopt AI tooling in their own work.

This is an individual-contributor role with genuine ownership and room to grow — ideal for someone who wants to build something, not just maintain it.

Key Accountabilities

IT Operations & Service Visibility (Core)

• System Monitoring & Incident Management: Ensure consistent monitoring of internal and field-deployed systems, with timely incident detection, triage, and resolution to maintain operational stability.

• IT Infrastructure Management: Oversee internal systems, Azure cloud services, and IT/IoT equipment deployed on customer vessels, ensuring reliable, secure, and cost-efficient performance.

• Cloud Administration: Configure, monitor, and optimize Azure infrastructure for performance and cost-efficiency, including automation where it reduces manual overhead.

• Senior Support & Escalation: Provide expert-level support for core platforms (Azure, Office 365, Atlassian Confluence, Salesforce) and act as a senior escalation point, working alongside the existing support tiers.

• User Lifecycle & Provisioning: Manage onboarding/offboarding, access control, and provisioning of equipment shipments to customers and field teams.

• Disaster Recovery & Business Continuity: Develop, maintain, and test DR/BC plans for internal and customer-facing IT infrastructure, ensuring rapid restoration capability.

• Service Ticket & Uptime Metrics: Own the reporting and analysis layer across the service ticket lifecycle — SLA adherence, breach trends, recurring issues — and in-field uptime, turning them into recurring, leadership-visible KPIs.

• Customer Success ↔ DevOps Bridge: Act as the structured link between Customer Success and the technical/DevOps team, translating field and customer signals into actionable technical priorities and reporting resolution status back to the customer-facing organization.

Cybersecurity & ISO 27001 (Growth Track)

A defined project you can make your own: gap assessment, build-out, certification, then lighter steady-state maintenance. Prior ISO 27001 experience is a strong plus, not a requirement.

• ISO 27001 Project: Lead ScanReach’s path toward ISO 27001 certification — gap assessment, control implementation, documentation, and audit — then maintain compliance at a lighter ongoing cadence.

• Risk & Security Basics: Build and maintain a cybersecurity risk register; help coordinate vulnerability assessments and track remediation.

• Security Awareness: Own the company-wide security awareness program (training completion, phishing simulation, policy acknowledgement) and report completion status to leadership.

Applied AI (Growth Track)

Open to anyone with curiosity and initiative — prior AI project experience is a plus but not a prerequisite.

• AI in IT Operations: Explore and apply AI-assisted approaches to monitoring, ticket triage, documentation, and automation.

• Cross-Company AI Adoption: Act as a go-to person for colleagues curious about applying AI tools in their own work; share practical examples and lessons learned.

• Responsible Use: Help shape simple, sensible guardrails for AI tool use as adoption grows, particularly where it touches security or customer data.

Responsibility & Impact

Your performance is measured on the reliability of core IT operations and the visibility of service/uptime metrics from day one, with growing weight on cybersecurity progress and AI adoption as you grow into those tracks.

• Responsible for the stability, security, and availability of ScanReach’s internal and customer-facing IT estate.

• Accountable for service ticket SLA reporting and in-field uptime visibility, and for keeping Customer Success and DevOps aligned on priorities.

• Accountable for progress against ISO 27001 milestones once the project track is underway.

• Expected to identify and remove bottlenecks between field/customer-facing teams and the technical organization.

• Encouraged to bring AI-assisted approaches into IT operations and to share these with other teams.

• Carries out any other reasonable management request.

Scope for Impact / Authority

• Authorized to enforce security policy and access control decisions across IT systems.

• Authorized to escalate activity that introduces material security or compliance risk, pending management review.

• Right to propose and adjust service ticket SLAs and escalation paths in agreement with Customer Success and DevOps.

• Build and maintain the cross-functional relationships needed to meet company security, quality, and uptime goals.

• Drive continuous improvement of IT operations and, as you grow into the role, of security and AI adoption practices.

Key Relationships & Resources

Internal Relationships

• DevOps / Technical Team

• Customer Success

• Sales

• Management / CTBDO / CEO

External Relationships

• IT and cloud vendors (e.g., Microsoft Azure)

• Cybersecurity/ISO 27001 auditors, once the certification project is underway

Resources

• No direct reports

• IT budget (delegated authority)

Technical / Job-Specific Skills and Qualifications

Required

• IT Infrastructure Fundamentals: Solid working knowledge of IT infrastructure (Azure, internal systems, system monitoring).

• Operating Systems: Proficiency in Windows and Linux administration.

• Networking: Understanding of DNS, DHCP, VLANs, VPNs, and firewalls.

• Cloud Computing: Experience with Azure or a comparable cloud platform.

• Service Reporting: Comfortable working with ticketing systems and building clear SLA/uptime reporting that non-technical stakeholders can act on.

• Security Fundamentals: General awareness of IT security best practices and willingness to grow this into deeper ISO 27001 / risk-management capability.

• Communication: Able to explain technical topics clearly to non-technical stakeholders and bridge between customer-facing and technical teams.

• Growth Mindset: Genuine curiosity about cybersecurity/compliance and/or applied AI — this matters as much as existing depth in either.

Preferred (Nice to Have, Not Required)

• Exposure to ISO 27001, ISMS, or other compliance frameworks.

• Hands-on experience with AI-assisted tools in an IT, development, or operations context.

• Familiarity with ITIL/ITSM principles.

• Scripting/automation experience (Python, Bash, or similar).

• Maritime, IoT, or other OT-adjacent industry experience.

Soft Skills

• Problem-solving: Analyzes issues methodically and drives them to resolution.

• Ownership: Comfortable taking accountability and growing a function over time.

• Curiosity: Motivated to learn new tools, frameworks, and ways of working.

• Communication: Clear written and verbal skills across technical and non-technical audiences.

• Adaptability: Comfortable with a role that will evolve as the person grows into it.

Experience

• 2+ years in an IT operations, infrastructure, or support role.

• No prior ISO 27001 or AI-project experience required — enthusiasm and aptitude matter more than a finished CV.

Leadership Characteristics

Display the ScanReach behaviours at the level appropriate to this role:

• Values (Brave-Honest-Caring)

• Performance

• Customer Intimacy

• Technical Expertise

• Continuous Improvement