IT Customer Support Specialist

Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security. We are looking for an IT Customer Support Specialist to join our team and help deliver the foundation for an AI-driven world by supporting our diverse range of digital services.

Key responsibilities

• Handling customer and internal user requests via chat, email, and phone in English.
• Providing consultations regarding our products and services, including Cloud, CDN, Hosting, and AI solutions.
• Resolving technical issues by performing diagnostics and gathering necessary information about incidents.
• Escalating complex technical matters to higher levels of support when required.

Requirements

• At least 1 year of experience in a technical support role.
• Solid networking knowledge, including TCP/IP, DNS, MAC addresses, and diagnostic tools like ping and traceroute.
• Strong understanding of hardware and software diagnostics, including the ability to read and interpret logs.
• Excellent communication skills in English (B2 level or higher) with a focus on customer advocacy.
• Strong problem-solving abilities and the capacity to explain complex technical concepts in a clear, simple manner.

What we offer

• Fully remote work environment with the flexibility to work from anywhere in the world for up to 45 days per year.
• Private medical insurance coverage for you and your family.
• Additional vacation days and fully paid sick leave.
• Support for professional development through language classes and other benefits.
• A collaborative team culture with regular integration events and sports activities.