IT Application / Service Manager

Avenga is looking for an experienced IT Application / Service Manager to oversee the full lifecycle of IT systems, ensuring operational stability and alignment with business goals. You will play a pivotal role in managing change processes, maintaining security compliance, and driving continuous improvement within a dynamic, fully remote environment.

Key responsibilities

• Manage the end-to-end application lifecycle, ensuring high quality, operational stability, and continuous optimization.
• Plan, authorize, and oversee changes in the IT environment to maintain business continuity and deployment safety.
• Create and maintain System Risk Assessments in alignment with legal and information compliance requirements.
• Monitor SLA/KPI benchmarks and supervise ITIL incident and service request management within ServiceNow.
• Collaborate with development teams and product owners to manage application releases and contribute to operational goals.

Requirements

• At least 5 years of commercial experience in managing IT products in a similar role.
• Strong knowledge of ITIL/ITSM frameworks and Agile methodologies such as Scrum or Kanban.
• Proven hands-on experience with formal change management processes.
• Solid understanding of identity management concepts and security tools.
• Proficiency in working with systems like ServiceNow, Google Workspace, and Microsoft 365.

What we offer

• Opportunity to work in a fully remote environment with a global team.
• Engagement in complex projects within regulated IT ecosystems.
• Support for professional development and exposure to modern AI and automation tools.
• Collaborative culture focused on knowledge sharing and technical excellence.