Investigator Support Assistant - Italian speaker

Labcorp is looking for a dedicated Investigator Support Assistant to join our remote team. In this role, you will serve as a vital link between investigator sites, sponsors, and our internal teams, ensuring that laboratory results and project communications are handled with the highest level of accuracy and care.

Key responsibilities

• Notifying investigator sites and sponsors of laboratory results, test cancellations, and sponsor-determined flags.
• Monitoring and resolving accession holds while keeping project managers informed of any potential delays.
• Supporting sites and sponsors with project-related inquiries via phone and email.
• Documenting service failures and escalating issues to management to ensure timely resolution.
• Acting as a liaison for internal and external clients while maintaining a focus on patient safety.

Requirements

• Fluency in both English and Italian.
• High school degree or equivalent.
• At least 6 months of experience in a customer service environment.
• Strong verbal communication skills and excellent attention to detail.
• Ability to work independently and manage multiple tasks in a professional manner.
• Availability to work from 10 AM to 7 PM CET, including occasional Saturday shifts.

What we offer

• The opportunity to work in a global, inclusive environment that values diversity.
• A fully remote position within a leading organization in the life sciences industry.
• Professional development and the chance to contribute to meaningful healthcare projects.