Investigator Support Assistant - German/Spanish/French speaker

Labcorp is a global leader in laboratory services, dedicated to advancing diagnostics and accelerating innovation to improve health outcomes worldwide. We are currently seeking a detail-oriented Investigator Support Assistant to join our remote team and provide essential support to our investigator sites and sponsors.

Key responsibilities

• Notifying investigator sites, sponsors, and affiliates of laboratory results, test flags, and cancellations.
• Monitoring, tracking, and resolving accession holds while keeping project managers informed of any delays.
• Supporting sites and sponsors with project-related inquiries via phone and email.
• Documenting service failures and escalating issues to management when necessary.
• Acting as a professional liaison between internal teams and external clients to ensure high-quality service.

Requirements

• Fluency in English and one of the following languages: German, Spanish, or French.
• Minimum of 6 months of experience in a customer service role.
• Strong verbal communication skills and a high level of attention to detail.
• Ability to work independently while maintaining a collaborative team spirit.
• Capacity to manage multiple tasks effectively in a fast-paced environment.

What we offer

• The opportunity to contribute to meaningful work that directly impacts patient safety and global health.
• A fully remote work environment within a supportive and inclusive global organization.
• Professional growth opportunities within a leading laboratory services company.
• Engagement in a culture that values diversity, merit, and the well-being of every employee.