Investigator Support Assistant - German speaker

Labcorp is a global leader in laboratory services, dedicated to improving health and lives through advanced diagnostics and data-driven innovation. We are currently seeking a detail-oriented Investigator Support Assistant to join our remote team and provide essential support to our clinical research operations.

Key responsibilities

• Notifying investigator sites, sponsors, and affiliates of laboratory results, test flags, and cancellations.
• Monitoring, tracking, and resolving accession holds while keeping project managers informed of any delays.
• Supporting sites and sponsors with project-related inquiries via phone and email.
• Documenting service failures and escalating issues to management when necessary.
• Acting as a primary liaison for both internal and external clients to ensure seamless communication.

Requirements

• Fluency in both English and German.
• At least 6 months of experience in a customer service role.
• Strong verbal communication skills and high attention to detail.
• Ability to work independently while maintaining a collaborative team spirit.
• Capacity to handle multiple tasks simultaneously in a professional manner.

What we offer

• The opportunity to contribute to meaningful work that impacts global health outcomes.
• A supportive environment that values inclusion, diversity, and professional growth.
• Full remote work flexibility within a global organization.
• Engagement in a culture where patient safety is the top priority.